CRM (Customer Relationship Management)

 

Customer Relationship Management

With quickmas CRM you easily upload your email list as "leads" from Excel, Gmail, Outlook, and more. Our advanced features give you the power to extend your marketing beyond the inbox. So you can start email marketing with customizable email templates, and then connect with people to drive business in new ways, like live events, trackable coupons, online surveys, and more. Facilitate onetime or periodical invoice generator, complaint management, customer support/services, inventory, receivable and payable management. And you can manage it all in one place.

Quickmas CRM (Customer Relationship Management) platform for progressing the payments and other related query management. Their goal is to track, record, store in databases, and then data mine the information in a way that increases customer relations. The CRM codifies the interactions between you and your customers, So that you can maximize sales and profits using analytics, to give the users as much information on where to focus your marketing, customer service to maximize revenue, and decrease idle and unproductive contact with your customers. quickmas CRM can also be used to identify and reward loyal customers over a period of time.

With quickmas CRM you can simply manage your customer and vendor with sales, marketing, complaint management, customer support & services, purchase, inventory and website in your business with an user friendly "Auto Invoice Generator", bill/dues collection facilitate by "Direct Collection", "Online Payment", "Bank Transfer", "Mobile Transfer" etc.

  • MonthlyMarketing activity brings higher quality leads through continually improving contact segmentation and targeted campaigns.
  • The value of each customer relationship is understood so service resources can be prioritized to protect the most profitable accounts.
  • Engage with customers and deliver great service.
  • CRM connects to accounting and other back-office applications to join up processes and remove double handling of tasks.
  • Track customer purchase history to identify cross-sell and up-sell opportunities, and establish effective loyalty programs.
  • Telemarketing and Telesales.
  • Generate price quotes, sales orders and invoices.
  • Customers Inquiry and Complaint Management.
  • Customers Services and warranty Management.

Lead Management

Leads Generate by you: quickmas CRM can help you streamline your lead management process. When you get information about someone who might be interested in your products or services, but haven’t yet verified their interest or fit for your business, you can create a lead in quickmas CRM.
Leads Generate from virtual source: From your website with quickmas CRM ‘web to lead’ feature you can collect information from a form on your website and a lead will automatically be created in quickmas CRM. Once you’ve determined a lead is qualified, you can convert the lead to create a sales opportunity and quickmas CRM will automatically create a linked contact and organization.

Contact Management

Quickmas CRM is a great tool to help your businesses: Deal with the vital task of managing your contacts, organizations, partners, vendors, and suppliers. Using CRM best practices, you can see everything about a contact, from background, email history and important dates, to any projects or opportunities in which they have participated. With quickmas CRM’s web-based contact management features you won’t miss a beat:

  1. Flexible Calendaring and Events
  2. Automatic Address Book
  3. Notes, Evernotes, and Comments
  4. Lightning Fast Search
  5. Custom Fields and Filters
  6. File Sharing
  7. Web to Contact
  8. Tags, Notification, and Following
  9. Linking (Direct Relationships Between Contacts, Organizations, Opportunities, Projects)
  10. Mass Email and Email Templates

Sales Opportunity

Manage potential business in your sales funnel: You can create opportunities to define the value of the business, manage pipelines and associated activity sets, opportunity funnel stages and categories, probability of winning, and forecast close dates.

  1. Current State: Track sales stage
  2. Who’s Responsible: Manage opportunity owner
  3. Plan Purchased: See purchase details
  4. Pipeline: Create a sales pipeline to track every opportunity

Customer Complaint Management

This module to handling customer complaints, it is in business's interest to give a high priority to effective complaint management. It recommends practical procedures for reviewing and resolving customer complaints and for using them as management and marketing tools.

  1. Register customer’s inquiry and complaint.
  2. Inquiry and complaint register by customer self.
  3. Month-wise customer complains.
  4. Executor-wise complaint execution report.
  5. Month-wise complaint execution report.
  6. History of service of complaint and record of conversation with customer.

 
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